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Friends and Family Test

The NHS has asked all GP surgeries to provide patients with the opportunity to provide feedback, following their treatment. This is known as the Friends and Family Test (FFT).

It has to be at least two questions, the first being a closed question “…would you recommend…. To your friends and family..” to which the answers vary from “Extremely likely” through to “Extremely unlikely”. This is then followed by a request to leave a comment as to their reasons.

By 1st December 2014, all GP practices must offer these two questions to patients, following every episode of treatment. They then need to collate and analyse the data, report the summaries to NHS England and then look at the comments for common themes to make service improvements. NHS England will then publish the FFT score on a national website that is public.

If you would like to participate in this survey please click on the online survey link here .

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